FAQ
Welcome to our FAQ page! Here, you can find answers to common questions about our products.
Whether you're looking for information on sizing, materials, or shipping, we've got you covered. If you don't see the answer to your question here, please don't hesitate to contact us for more information. Thank you for choosing Moon Wood for all of your socks and related accessories needs!
What shipping methods are availbale?
There are many different shipping methods available. We choose common ones for delivery,including USPS, UPS, FedEx, Amazon logistics and DHL. Additionally, there may be other local or regional carriers available depending on your location.
My items arrived damaged, what should I do?
We hope you are enjoying your order from Moon Wood, but if something unexpected has occurred within 48 hours of receiving it we'd love to hear about it! Please drop us a line at hello@moonwoodwear.com with all the details - including your order number and some photos showing what happened - so our team can make everything right again.
What payment methods are accepted?
We accept all of the following forms of secure online payment: PayPal. Visa, Mastercard, Maestro, JCB, Discover, American Express, Diners Club, UnionPay, Visa Electron, Cartes Bancaires.
How long will it take to get my package?
For domestic shipments within the same country, our shipping carrier offers options for standard ground delivery. International shipments will take longer, and the exact amount of time will depend on the destination and the shipping method chosen. You will find the shipping time when checkout.
I put the wrong address on my order, please help!
Make sure you double check your shipping address when placing an order with Moon Wood - it's important to make sure the information is up-to-date so we can ship out your purchase right away. If something slips through, though don't worry! We're here to help and will work hard to ensure a quick resolution by either reshipping or refunding orders sent to inaccurate addresses.
Can I change my order?
Need to make changes to an order? We'll do our best, but time is of the essence! Get in touch with us at hello@moonwoodwear.com and we'll see what can be done – act fast though as requests may not always be possible after they're placed.
Can I cancel my order?
Once an order has been placed, regretfully it cannot be cancelled - so double-check your selections before confirming!
I have not received an order confirmation, what should I do?
With thousands of orders flying through the system, order confirmations can take up to a day for customers to receive. Don't forget to check your SPAM folder in case it sneaks by—it happens sometimes. Registered users can keep track of their orders through logging into their accounts. If you haven't been notified after an entire 24 hours have passed—relax! Just shoot us a line at hello@moonwoodwear.com and we'll investigate right away on our end.
My package is stuck and tracking shows no movement, what do I do?
If you placed a domestic order and the package hasn't moved for 15 business days from when it was shipped, consider it lost. If that's the case with your shipment, please reach out to customer service at Moon Wood by emailing them us at hello@moonwoodwear.com!
Please allow some days after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
Can I ship to multiple addresses for a single order?
At this time, we are unable to ship to multiple addresses within a single order. If you would like to send items to multiple addresses, you will need to place separate orders for each address.